We recognize that quality, as perceived by our customers, is typically assessed by observing five measures:
Reliability - our products, services and internal processes will be continually evaluated and improved.
Cost - we will continuously drive down our costs to improve profitability and to allow us to offer our products at competitive prices.
Performance - our products and services will satisfy our customers by meeting applicable requirements and by meeting or exceeding their level of expectation.
Delivery - we will deliver our products and services to our customers when and where they need them.
Customer Approval - we will seek to obtain our customers’ approval at the highest possible level, to meet their existing and future requirements, and to maintain our position as their supplier of choice.